FAQ

1. Do you ship outside the United States?
No, we currently only ship within the U.S.

2. Is shipping free?
Yes, all of our products ship free of charge.

3. How long does delivery take?
Orders are processed in 1–2 business days and delivered in 2–4 business days.

4. How do I track my order?
Once shipped, we’ll email you tracking details so you can monitor delivery.

5. What is your return policy?
You may return items within 30 days of delivery. Products must be unused and customers pay for return shipping.

6. How do I start a return?
Email us at contact@nautimarine.shop with your order number and details.

7. Do you offer exchanges?
We do not offer direct exchanges. You can return your item for a refund and place a new order.

8. What if my product arrives damaged?
Contact us within 7 days with proof (photos), and we’ll provide a refund or replacement.

9. What payment methods do you accept?
We accept major credit/debit cards and secure online payment systems.

10. How do I reach customer service?
You can contact us via email at contact@nautimarine.shop or call us at (832)-247-3398.